DoNotPay Robo Lawyer saves $5 million in parking tickets

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Joshua Browder, an 18-year-old programmer in the UK, had a problem – he had too many parking tickets and not enough money to pay them or pay a lawyer to fight them. With some research, he realized the process for fighting the tickets was formulaic. His solution: build an AI-based program to prepare an appeal letter based on the facts of each case called, DoNotPay.

As Browder indicates, there are about a “million” ways to say you have a problem with a parking ticket. Trying to explicitly program a computer to understand these questions wasn’t possible. So instead, he used Machine Learning to train software. He used a large database of representative questions that allowed his program to categorize a user’s question and respond appropriately to gather the the facts of the case. So far, after releasing this free app to the public, DoNotPay has helped overturn 165,000 tickets in London and New York saving motorists an estimated $5 million.

With the success of DoNotPay, Browder has taken on new projects in addition to being a student at Stanford. One app prepares claims for delayed flight compensation in Europe. His latest assists users in filing claims of up of to $25K against Equifax for their data breach of personal information of 143 million people.


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