We’d like to thank our own Thi Pham, Helpdesk Manager, for 7 great years at LexCloud.ca!
Over his time with us, Thi has become a crucial part of LexCloud.ca’s team. His key responsibility is the overall delivery of our Service Level Agreement commitments to our clients. This includes supporting and managing our Helpdesk engineers, performing root cause analysis of support incidents and regularly reviewing and improving Helpdesk processes. His hands-on, no-excuses approach is a key factor in making sure our customers’ needs are always met.