Thi Pham celebrates 7 years at!

We’d like to thank our own Thi Pham, Helpdesk Manager, for 7 great years at!

Over his time with us, Thi has become a crucial part of’s team. His key responsibility is the overall delivery of our Service Level Agreement commitments to our clients. This includes supporting and managing our Helpdesk engineers, performing root cause analysis of support incidents and regularly reviewing and improving Helpdesk processes. His hands-on, no-excuses approach is a key factor in making sure our customers’ needs are always met.

When not buried in servers and service tickets, Thi enjoys hiking and exploring the Niagara Region with his fiancé.

Happy anniversary Thi!

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