Signs Your Law Firm Tech is No Longer Meeting Your Needs

Signs-Tech-Stock-034871-edited

In order to stay secure and efficient, it's essential that your law firm technology is fully functional and optimized. Take our quiz to find out how your systems measure up. 

You can’t remotely access the tools or files you need

Hearings, clients, research, clients, professional development, clients, family, health – does this sound like your life? In order to juggle so many competing priorities and retain some semblance of a personal life, you need to be able to work remotely.

There’s nothing more frustrating than logging in from home, then losing all progress when the connection drops or the office computer crashes. Or perhaps you're in a client's boardroom and and your software won't place nice on your tablet. Even smaller issues, such as a lagging mouse or the inability to print, can lower your productivity while elevating your blood pressure.

How does your firm's remote technology hold up against our checklist? If your score is less than a three, and you find working remotely to be an exercise in futility, it’s time to find a solution.

Remote accessibility checklist:

Checkbox2 Remote access to your legal software
Checkbox2 Remote access to all firm files
Checkbox2 A fast, reliable connection
Checkbox2 Easy session restoration
Checkbox2 Remote helpdesk support

 

 

You worry about security

The threat of cybercrime is rising, and law firms in particular are a prime target. You’ve likely read the cautionary tales in legal publications and received warnings from your law society or local bar association: lawyers must take measures to ensure their clients’ information is kept safe.

A system breach can easily cost a small or mid-sized law firm hundreds of thousands of dollars, and the resulting professional and reputational damage incurred by lawyers and their clients can be catastrophic. Does your law firm’s IT infrastructure provide adequate protection from cybercrime, and do you have a proactive plan in place to avoid potential disaster?

Review our essential security checklist below, and give yourself one point for every box you tick. If you score less than a five, your technology is putting you at increased risk.

Security checklist:

Checkbox2-833523-edited Certified, proactive IT management with 24/7 support
Checkbox2-833523-edited Regularly monitored and updated software, including the latest security patches
Checkbox2-833523-edited Up-to-date malware and anti-virus protection
Checkbox2-833523-edited Two-factor authentication
Checkbox2-833523-edited A firm BYOD (Bring Your Own Device) policy
Checkbox2-833523-edited A firm disaster and recovery plan

 

 

Your firm has been experiencing downtime

Does your firm frequently experience system downtimes, halting operations because of email, Internet, phone, or software outages? Needless to say, for a busy law firm unscheduled downtime is more than just an inconvenience – it wastes time and it costs money.

Premium IT providers aim for a 99.999% uptime, which for an average company translates to less than an hour of unscheduled downtime per year. If your firm is frequently unable to operate for extended periods, this indicates a problem with either the equipment or your IT management.

Downtimes disrupt core firm operations, so you want to score at least a five out of six with our checklist below:

Downtime checklist:

Checkbox2 Up-to-date virus protection and monitoring
Checkbox2 Stable, standardized systems with backup servers
Checkbox2 Regular backup testing
Checkbox2 24/7 system monitoring
Checkbox2 A responsive IT team with ability to mobilize quickly
Checkbox2 A firm disaster and recovery plan

 

 

Your software isn't optimized

Like most firms, you likely use at least two to three different types of legal software in your practice. Does your current IT provider understand how this specialized software operates, and do they appreciate the unique requirements of a law practice?

Do you waste time duplicating tasks because there is no integration between applications? Are you unable to reliably access your legal software from home, in court or mediation, or on the road? Are you unable to use all of the features of your software because your system isn’t able to support it?

You should be able to score a four out of four on this one – you’ve invested in your legal software and should accept no less than full functionality.

Legal software checklist:

Checkbox2-833523-edited Apps can be accessed anywhere
Checkbox2-833523-edited All software is supported
Checkbox2-833523-edited Smooth, fast performance
Checkbox2-833523-edited All features are enabled
Checkbox2-833523-edited Expert and accessible tech support

 


Your firm is growing

Do you plan to bring on more employees in the near future, or do you predict a sizable increase in your client base? Perhaps a new lawyer is bringing in their book of business, you’re hiring students, or you’re considering branching into another area of law.

Whatever direction you grow, if you require increased performance from your technology, you also require scalability – your system’s ability to implement and utilize additional resources.

If you’re bringing in a new book of business, your legal software may have to accommodate a new type of database. If you’re adding more files to your system, you may have to increase storage by purchasing more hard drives or by upgrading your servers.

New users will require computers, which means all of the necessary software has to be purchased and installed. And then there are licenses; purchasing and maintaining compliance for even the basics, (e.g. MS Office, Windows Server, Exchange) can be a real hassle.

Don’t let your technology stunt your firm’s growth. See if you can score more than a four with our checklist.

Scalability checklist:

Checkbox2 Proactive IT professional/s who plan for scalability
Checkbox2 Technology can be scaled up with minimal disruption to firm operations
Checkbox2 Data storage can be increased without having to be replaced
Checkbox2 Backup systems can support increased storage requirements
Checkbox2 A license management schedule/process
Checkbox2 Scalable data management software 

 

Your score

How did you do? If you scored less than a four in any of the above categories, it's time to look for a new IT solution that will help your firm stay productive, secure and competitive.

Consider the many benefits of a Private Cloud: strong business continuity, advanced security, stable remote access, software compatibility are just some of the key business benefits it can offer law firms. Learn why more and more Canadians are trading their onsite server rooms for a Private Cloud solution. 

 

Law Practice in the Cloud: An Executive Summary for Firm Partners

Download the Executive Summary

 


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